Everything you need to know about working with Gemstate Customs. Can't
find your answer? We're just a call away.
Getting Started
Simply reach out via our contact form, email, or phone call. We'll
schedule a free consultation to discuss your vision, assess the
space, and provide initial recommendations. There's no
obligation—just a conversation about what you're looking for.
Yes! We provide free, no-obligation estimates for all projects.
After our initial consultation, we'll give you a detailed quote
that includes scope of work, timeline, and costs. We'll also
discuss financing options if needed.
We typically respond to inquiries within 24 hours. For larger
projects requiring detailed assessment, we schedule an on-site
consultation first, and then deliver a comprehensive estimate
within 3-5 business days.
Helpful items include: photos of the space, any inspiration
images, your budget range, ideal timeline, and specific features
you want. But don't worry if you're unsure—our consultation helps
clarify vision and options together.
Yes, we are fully licensed and insured in the state of Idaho. We
carry comprehensive liability coverage and workers' compensation
insurance to protect both our team and your property.
The Process
Timelines vary by project scope: bathroom remodels typically take
3-6 weeks, kitchen remodels 4-8 weeks, basement finishing 6-12
weeks, and room additions 8-16 weeks. We'll provide a detailed
timeline during your estimate.
Yes, we manage all permit applications and inspections. We know
local building codes and requirements, handle the paperwork, and
ensure all work passes required inspections.
We have a network of vetted, reliable subcontractors for
electrical, plumbing, HVAC, and other trades. We coordinate and
supervise all subcontractors—you deal with one point of contact,
not multiple contractors.
Absolutely. We provide regular updates throughout your project.
You'll know about schedule changes, decisions needed, and
milestones achieved. We're responsive and happy to answer
questions anytime.
We walk through the completed project together, demonstrate all
systems and features, review everything against the original
scope, and address any concerns. We don't consider the job done
until you're 100% satisfied.
Pricing & Costs
Costs vary widely based on scope: bathroom remodels typically
range from $15,000-$40,000, kitchen remodels $25,000-$75,000+,
basement finishing $20,000-$60,000+, and room additions
$50,000-$150,000+. We provide detailed estimates after assessment.
For most projects, we require a 10-25% deposit to secure your
start date and order materials. The specific amount depends on
project scope and material costs. We discuss all payment terms
upfront before work begins.
We accept checks, credit cards, and bank transfers. For larger
projects, we can discuss payment schedules tied to project
milestones. All terms are clearly outlined in your contract.
While we don't provide direct financing, we can recommend trusted
home improvement lenders and financing options. We can also help
structure payment schedules for larger projects to make budgeting
easier.
We provide detailed, itemized estimates so you know exactly what
you're paying for. While unforeseen issues can arise (like hidden
water damage), we discuss any changes with you before proceeding.
No surprise bills.
Logistics & Living Arrangements
For most remodels, yes. We'll work with you to minimize
disruption—sometimes using temporary barriers, scheduling noisy
work when you're away, and maintaining access to necessary areas.
For extensive projects, we may discuss alternative arrangements.
We dust-seal construction areas, move and cover furniture as
needed, and maintain clean work zones. We also ask that you secure
valuables and fragile items. Daily cleanup is standard—we treat
your home like our own.
Standard work hours are Monday-Friday, 7am-6pm. We don't typically
work weekends unless necessary to meet deadlines. We'll coordinate
any off-hours work with you in advance.
Yes. We warranty our craftsmanship for one year on all projects.
Manufacturer warranties apply to fixtures and appliances
(typically 1-5 years). Any issues arising from our work are
addressed promptly at no extra cost.
We stand behind our work. If any issues arise—whether during
construction or after—we respond promptly to resolve them. Our
goal is complete satisfaction, and we'll make it right. Your
satisfaction is our reputation.
Still Have Questions?
Our team is happy to answer any questions about your project. Reach out
and let's start the conversation.